COVID-19 and How Find My Fibre Is
Published on: 27 March 2020
Find My Fibre COVID-19 Business Continuity Progress
Day 1 of the National Lockdown has arrived, and we are holding our collective breath with the rest of South Africa that we can stave off this devastating disease as a country and flatten the curve. Here at Find My Fibre, we have been working around the clock since the announcement of the global outbreak of COVID–19 to protect our people and get ourselves in a position to safely continue working during this critical time.
As of Thursday 26th March, we have managed to connect our call centre team from 15 different locations in KZN and Gauteng. All staff are equipped to continue working safely. We have equipped call centre staff with full workstations and connectivity from their homes and employed group management techniques to monitor production and output, as well as provide support to our people during this time. Every member of our team is committed to not only keeping our existing excellent delivery standards intact, but to aspire to exceed them.
This enables us to keep serving our customers with fibre orders, enquiry responses, call backs as well as all related management activities.
We expect that there will be a short time to settle into this new work format and hope to be up to full speed by Monday. We are also pleased to note that none of our staff has been affected by COVID-19 and we pray that it stays that way.
Our executive and management teams are all on call, ready to serve and sort out any issues you may need resolving. We will keep you updated with our progress over the next 3 weeks and let you know if we find problems arising which may need your attention.
We hope you and your loved ones stay safe and healthy during this challenging time.
Find My Fibre Management Team