As we approach the 10th week of the COVID-19 lockdown, we have learnt lessons and overcome many obstacles together as a nation. We are pleased to say that the Find My Fibre team has been able to operate at full capacity during this time and continues to assist the general public in getting connected.
We are excited to announce that over the past 70 days, we have partnered with another top South African Internet Service Provider and additionally, can now offer LTE services to provide internet access to those that fall outside of the fibre coverage zones.
We believe that Internet access is always a critical resource for all people and their communities but in times of crisis, it plays a much more vital role. With this in mind, we can assure you that we will continue to provide both fibre and LTE internet application services as long as we are safely able to do so.
As always, we respect our customers’ decisions by providing you with full control during the internet application process. You get to decide when our representatives will be invited into your home or business when you are comfortable to proceed. We have also added further health and safety requirements including personal protective equipment, handwashing, social distancing, and restrictions on certain types of construction methods. In addition to this, our installers are taking responsibility by cleaning and disinfecting frequently touched objects required to get you connected. In line with this, we humbly request that if you are not feeling well on installation day to please exercise caution and reschedule your appointment. We are all in this together!
We are monitoring the novel coronavirus (COVID-19) situation carefully and are meeting daily to make critical decisions whilst keeping the health and safety of our team and customers as our top priority. We feel a deep responsibility to do whatever we can to help flatten the curve and slow the spread of COVID-19.
We are aware that there have been some delays of service as a result of recent lockdown and pandemic developments, but we are doing our best to get in touch with our customers as timeously as possible. We do apologise for any delays you may have experienced and any frustration that it may have caused but request your understanding and patience in this matter.
We would like to take this opportunity to thank all our customers and partners. Your continued support through these unusual times is valued and appreciated by every single member of the Find My Fibre team.
We would like to assure you of our dedication to ensuring you stay connected at all times and look forward to the day when we are can move forward from this pandemic as one.
Stay safe and healthy.
Crisis does not build character, it reveals it